Account Manager, Client Support
Location: Remote
Compensation: To Be Discussed
Reviewed: Thu, Apr 10, 2025
This job expires in: 17 days
Job Summary
A company is looking for an Account Manager, Client Support.
Key Responsibilities
- Manage and respond to client inquiries via a ticketing system
- Educate clients on platform usage and address billing inquiries
- Collaborate with internal teams to resolve issues and enhance the self-service experience
Required Qualifications
- 2+ years in account management, customer support, or a similar client-facing role
- Bachelor's Degree from an accredited institution
- Experience with SaaS or digital platforms
- Familiarity with ticketing systems (e.g., Zendesk, Salesforce)
- Technical proficiency in troubleshooting basic technical issues
COMPLETE JOB DESCRIPTION
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Company Overview
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