Agent Support Representative

Job Summary

A company is looking for an Agent Support Representative to provide sales support to insurance agents.

Key Responsibilities

• Handle inbound and outbound calls to assist agents with enrollment inquiries and compliance verification
• Research and resolve agent inquiries using various resources related to member enrollment and company products
• Build and strengthen relationships with agents to enhance the company's brand and customer experience

Required Qualifications

• 2 years of strong customer service experience required
• Proficiency in Microsoft Office Programs and general computer skills
• Ability to navigate multiple computer systems and applications
• Commitment to working within the department for a minimum of one year
• Must be available for flexible scheduling, including overtime and weekends during peak periods