Bilingual Airline Support Specialist

Job Summary

A company is looking for an Airline Support Specialist- Bilingual French/English.

Key Responsibilities

• Serve as the main point of contact for clients and vendors, processing hotel and ground transportation reservations
• Provide support and training to airline partners while ensuring client satisfaction through prompt and professional service
• Negotiate with vendors and resolve client disagreements, adapting to changing situations and dynamics

Required Qualifications

• Fluency in French and English is required
• Prior experience with GDS systems, hotel reservation systems, or airline reservation systems is preferred
• Customer service background is a plus
• Ability to work flexible schedules, including weekends and holidays
• Must pass initial training and maintain certification through annual training classes