Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Multi-Channel Contact Center Customer Service Representative.

Key Responsibilities

• Respond to inbound contacts via phone, email, chat, and postal mail with professionalism and empathy
• Document consumer reports into a secure web-based application and provide guidance on fraud prevention
• Participate in ongoing training to enhance customer service skills and meet performance metrics

Required Qualifications

• Bilingual in Spanish and English
• High school diploma or GED equivalent
• Ability to navigate multiple web-based applications simultaneously
• Proficiency with standard office software and computers
• Ability to obtain a Public Trust clearance