Bilingual L1 Support Engineer
Job Summary
A company is looking for a L1 Support Engineer (Bi-Lingual, English/Portuguese).
Key Responsibilities
- Provide technical assistance to end-users of Canvas through various communication channels
- Validate issues, answer how-to questions, and resolve end-user issues via the Canvas user interface
- Maintain thorough records in the ticketing system and escalate unresolved tickets to the L2 Support team
Required Qualifications
- Fluency in reading, writing, and speaking English and Portuguese
- High school diploma
- Strong technical, troubleshooting, and analytical skills
- Ability to function in a self-directed and fast-paced environment
- Proven professionalism in client interactions
COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
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