Bilingual Spanish Customer Service

Job Summary

A company is looking for a Bilingual Healthcare Customer Service Representative who will support inbound calls from US-based members/providers regarding health-related inquiries.

Key Responsibilities

• Answer inbound calls in both English and Spanish, addressing healthcare benefit questions and concerns
• Actively listen to customers to build rapport and provide essential information regarding access to care and benefits
• Utilize knowledge systems to research customer inquiries while ensuring compliance with documented processes

Required Qualifications

• Must be 18 years or older and possess a high school diploma or equivalent
• Fluency in both English and Spanish is required
• Minimum of 1 year of experience in a health plan call center environment
• Experience with Medicare and/or Medicaid is a plus
• Must have high computer proficiency and the ability to navigate multiple applications efficiently