Branch Operations Support Officer

Job Summary

A company is looking for a Branch Operations Support Officer.

Key Responsibilities

• Provide phone and email support to banking centers while adhering to established Service Level Agreements (SLA's)
• Assist banking center staff with branch activities and customer service, serving as the expert on operating procedures
• Monitor service trends and provide coaching and mentoring for process improvement

Required Qualifications, Training, and Education

• Bachelor's degree in Business Administration, Management, or Finance preferred
• Minimum of five years of banking experience, including branch experience
• Demonstrated leadership ability and skills
• Understanding of branch operating policies and procedures
• Proficiency in basic computer applications such as Microsoft Office