Business Systems Manager

Job Summary

A company is looking for a Business Systems Manager, Customer Success - Digital and Scale.

Key Responsibilities

• Oversee the design, administration, and evolution of Customer Success systems and tools
• Collaborate with various departments to prioritize work, manage system upgrades, and integrate new tools
• Analyze data to identify trends and provide actionable recommendations to enhance customer success initiatives

Required Qualifications

• 5+ years of experience in business systems management within a Customer Success or SaaS environment
• Bachelor's degree in Business, Information Systems, or a related field
• Strong knowledge of Customer Success management systems and analytics tools
• Experience with SQL, advanced Excel, and BI platforms like Tableau or Power BI
• Familiarity with data structures, APIs, and system integrations