Call Center Agent

Job Summary

A company is looking for a Call Center Agent responsible for handling inbound calls related to tax compliance and inquiries.

Key Responsibilities

• Answer incoming phone calls in a fast-paced environment
• Resolve Tier 1 level issues and review taxpayer accounts
• Educate taxpayers on online resources and current tax policies

Required Qualifications

• Experience in a call center or customer service role
• Ability to handle multiple tasks simultaneously
• Familiarity with tax compliance and related inquiries
• Positive attitude and commitment to serving others
• Willingness to participate in team engagement activities