Call Center Representative

Job Summary

A company is looking for a Call Center Representative (Work from Home).

Key Responsibilities

• Answer inbound calls and emails from the field force regarding licensing, commissions, and operational functions
• Monitor process queues to ensure service level agreements are met
• Assist field force with navigation of various tools and develop relationships to set expectations on processing times

Required Qualifications

• Bachelor's degree in a business field or equivalent education/experience
• Two years of call center, customer service, or related work experience
• Technical aptitude to assist field force with system navigation
• Proficiency using MS Office
• Experience in the financial services industry is preferred