Call Center Supervisor

Job Summary

A company is looking for a Supervisor - Call Center.

Key Responsibilities

• Supervise call center staff to ensure adherence to quality standards and procedures
• Interview and recommend hiring and promotion of contact center staff
• Evaluate employee performance and recommend appropriate personnel actions

Required Qualifications

• Bachelor's degree in a relevant field and 3+ years of professional experience required
• Ability to manage a high level of confidentiality
• Proficient in Microsoft Office Suite
• Ability to work in a fast-paced, deadline-oriented environment
• Must have a private work area with a hardwired internet connection