Call Center Workforce Advisor
This job has been removed
Location: Remote
Compensation: To Be Discussed
Reviewed: Fri, Feb 21, 2025
This job expires in: 9 days
Job Summary
A company is looking for a Workforce Advisor.
Key Responsibilities
- Monitor call volumes and resources to ensure service standards are met and react to fluctuations
- Manage call routing and address abnormalities in call queues to maintain service levels
- Collaborate with management to determine staffing needs and provide support for operational goals
Required Qualifications
- High school diploma or equivalent
- Minimum three (3) months of leadership experience or relevant technical call center experience
- Knowledge of WFM tools and call routing systems
- Strong analytical skills and proficiency with spreadsheets
- Exceptional performance and attendance record
COMPLETE JOB DESCRIPTION
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Company Overview
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