Call Reviewer

Job Summary

A company is looking for a Call Reviewer to support the build of content development for the Quality Assurance function.

Key Responsibilities:

• Listen and analyze a large number of phone conversations objectively
• Provide constructive feedback to Outreach Specialists based on call assessments
• Assist in the development and delivery of training programs for Outreach Specialists

Required Qualifications:

• Ability to listen and analyze a large number of phone conversations objectively
• Confidently deliver reasoning for call analysis to team lead and managers during calibration sessions
• Provide detailed written analysis for QA evaluations that will be shared for coaching purposes