Claims Quality Assurance Manager

Job Summary

A company is looking for a Leave & Disability Claims Quality Assurance Manager to oversee claims management processes and improve customer experience.

Key Responsibilities

• Manage day-to-day operations of the Leave & Disability Quality Assurance team and identify trends for improvement
• Develop and implement a quality program that aligns with organizational values and evolves with business needs
• Lead strategic initiatives to enhance operational performance and ensure compliance with legal and regulatory requirements

Required Qualifications

• Previous management experience strongly preferred
• Bachelor's degree or equivalent work experience
• Minimum 3 years' experience in an audit or quality management environment
• Leave & Disability industry experience preferred
• Strong analytical skills and experience with quality methodologies