Client Services Specialist

Job Summary

A company is looking for a Client Services Specialist responsible for providing exceptional customer service and technical support in a fast-paced, remote environment.

Key Responsibilities

• Handle incoming and outgoing calls, processing tickets, and resolving client issues related to login, billing, and device troubleshooting
• Maintain industry knowledge and adhere to security and compliance requirements while contributing to monthly billing and reporting projects
• Provide timely and accurate information to internal and external customers, taking ownership of calls and tickets assigned

Required Qualifications

• 1 - 2 years of customer service, tech support, or escalation support experience
• 1 - 2 years of experience in a FinTech or SaaS environment
• Understanding of the payments processing industry is beneficial
• Technology literate with knowledge of Microsoft Suite products
• Ability to work independently and manage multiple tasks under pressure