Clinical Solutions Analyst

Job Summary

A company is looking for a Solutions Analyst - Clinical.

Key Responsibilities

• Provide timely and world-class customer support to users via multiple channels
• Manage incoming support cases by prioritizing based on severity and re-routing as required
• Take ownership and follow up on unresolved cases

Required Qualifications

• Degree or post-secondary education in Healthcare, Business Administration, or Information Technology (preferred but not required)
• Experience in a technical support position is an asset
• Understanding of API and service technologies and functions
• Ability to work autonomously or as part of a remote team
• Ability to handle clients professionally and confidently during all interactions