Clinical Support Team Lead
Location: Remote
Compensation: To Be Discussed
Reviewed: Tue, Apr 01, 2025
This job expires in: 14 days
Job Summary
A company is looking for a Clinical Support Team Lead to join their Customer Experience Operations team.
Key Responsibilities
- Supervise and coach a team of front line associates in customer service for dental products and services
- Manage team performance and KPIs, providing feedback and guidance to ensure high-quality interactions
- Identify operational bottlenecks and collaborate with cross-functional teams to implement improvements
Required Qualifications
- 2+ years of frontline leadership experience in customer service, preferably in a startup or tech company
- 1+ years of direct people management or supervisory experience
- Proven ability to manage and develop a team, driving measurable performance improvements
- Basic understanding of tech platforms, with prior experience in Zendesk preferred
- Previous experience in a healthcare or clinical setting is a plus
COMPLETE JOB DESCRIPTION
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