Contact Center Data Scientist

Job Summary

A company is looking for a Contact Center Data Scientist to analyze customer interaction data and improve customer experiences.

Key Responsibilities

• Gather and prepare data from various sources for analysis
• Develop statistical models and machine learning algorithms to analyze customer behavior
• Create visualizations to communicate insights and collaborate with business teams on actionable recommendations

Required Qualifications

• Advanced degree in statistics, data science, computer science, or a related field
• 5 years of experience as a data scientist
• Strong proficiency in statistical analysis and machine learning techniques
• Expertise in programming languages like Python or R
• Experience with data mining, data warehousing, and data visualization tools