Contact Center Operations Analyst

Job Summary

A company is looking for a Contact Center Operations Analyst II to drive the review and analysis of contact center operational processes.

Key Responsibilities

• Analyze contact center data and operational processes to identify risk areas and prepare reports for management
• Support the development and implementation of strategic business solutions through data research and analysis
• Develop and maintain dashboards to assess contact center performance and identify improvement opportunities

Required Qualifications

• Bachelor's degree required
• 2 - 4 years of related experience preferred
• Experience in a contact center environment with data analysis skills is preferred
• Experience with Claims and Medicare is highly preferred
• Equivalent experience may be considered