Customer Care Agent

Job is Expired
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Fri, Jun 21, 2024

Job Summary

A company is looking for a Customer Care Agent.

Key Responsibilities:
  • Assist customers with inquiries, account navigation, payments, and account changes via phone or email
  • Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately
  • Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively

Required Qualifications:
  • Two (2) or more years of experience in the financial services industry preferred
  • Two (2) or more years of experience working in a contact center environment is preferred
  • Experience with Talkdesk, GDS, LoanPro, Zendesk, Microsoft Office, and Google Suite is a plus

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