Customer Care Associate
Job Summary
A company is looking for a Customer Care Voice Associate in Lincoln, NE, US
Key Responsibilities:
- Providing customer care support to Life Insurance policyholders, agents, and customers
- Ensuring customer satisfaction and meeting service metrics
- Fielding between 75 to 100 calls daily and resolving customer inquiries
Required Qualifications:
- 1 year experience in remote customer service and office setting multitasking
- Minimum High school diploma or GED
- Previous experience in the life insurance industry handling policyholder calls
- Completion of Call Center training classes and proficiency demonstration
- Passing drug screen and background check with education and employment verification
COMPLETE JOB DESCRIPTION
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