Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist to enhance customer interactions and support sales activities.

Key Responsibilities

• Support the sales team by resolving system-related issues that impact customer experience
• Act as a liaison between sales, internal teams, and end users to facilitate communication and process improvements
• Identify continuous improvement opportunities and implement solutions to enhance customer satisfaction

Required Qualifications

• Previous customer service experience
• Solid analytical skills with a focus on process improvement
• Familiarity with CRM systems and excellent computer skills
• Ability to work effectively under pressure and multitask across systems
• Industry knowledge, preferably with experience in Six Sigma or LEAN methodologies