Customer Experience Specialist

Job Summary

A company is looking for a Sales Customer Experience Specialist for evening and overnight shifts in a remote capacity.

Key Responsibilities

• Provide customer support via telephone and Internet for inquiries and basic support issues
• Handle and resolve customer inquiries, escalating more technical issues as necessary
• Track and document support requests, ensuring accurate customer information and follow-up on escalated issues

Required Qualifications

• Ability to work remotely in a virtual team environment
• Must be over 18 years of age
• High School Graduate or GED
• Proficient in PC operation and navigation
• Ability to type 25 wpm