Customer Onboarding Specialist

Job Summary

A company is looking for a Customer Onboarding Specialist (Temp).

Key Responsibilities:

• Assist customers in learning and adopting the brightwheel product for their center
• Own a running portfolio of 100+ accounts throughout the 4-12 week brightwheel customer onboarding process
• Collaborate across teams to ensure a smooth customer experience at all stages of the customer journey

Qualifications, Training, and Education:

• 2+ years of customer success, sales, and/or account management experience
• Associate's degree, Bachelor's degree, or comparable professional experience
• A proven track record in onboarding new customers is a plus
• Comfort with a high-volume funnel that requires careful prioritization to hit ambitious monthly goals
• Tech-savvy with experience in CRM tools (e.g., Salesforce) is preferred