Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Group Benefits.

Key Responsibilities

• Assist customers with website navigation and troubleshoot technical issues
• Build rapport and maintain positive relationships with internal customers
• Respond to customer inquiries regarding benefits and billing/administrative questions

Required Qualifications

• Strong technical skills for troubleshooting complex issues
• Background in customer service, insurance, retail, sales, or a related field
• Ability to work in a fast-paced environment and navigate multiple programs
• Strong skills in basic computer applications (Microsoft Office Suite)
• Bilingual (Spanish/English) is preferred but not required