Customer Strategy Operations Lead

Job Summary

A company is looking for a Customer Strategy & Operations Lead.

Key Responsibilities

• Drive initiatives from discovery to implementation to optimize and automate key operations processes
• Collaborate with various teams to deliver enhancements for both user-facing and internal processes
• Oversee vendors to maintain high client service standards and drive workflow improvements

Required Qualifications

• 5-10 years in operations management, product operations, product management, or solutions engineering
• Analytical mindset with the ability to use data for problem identification and prioritization
• Experience balancing competing priorities and achieving alignment across stakeholders
• Familiarity with insurance, fintech, or other service-driven environments
• Ownership mentality with demonstrated hands-on work experience