Customer Success Executive

Job Summary

A company is looking for a Customer Success Executive to enhance customer relationships and ensure service excellence.

Key Responsibilities

• Manage relationships as the primary liaison between partners, end customers, and internal teams
• Coordinate project milestones and ensure consistent project delivery
• Advocate for customer needs and drive process improvements for enhanced service delivery

Required Qualifications

• At least 2+ years of experience in sales operations or a related role, preferably in IT services
• Proficiency in Google Office Suite and experience with CRM systems like Hubspot
• Strong analytical skills to translate customer data into actionable strategies
• Ability to work independently and collaboratively in a fast-paced environment
• Experience in customer success or account management within IT services is a plus