Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive value for Enterprise customers.

Key Responsibilities

• Establish and maintain trusted advisor relationships with key stakeholders
• Drive strategic account planning by aligning customer goals with company capabilities
• Conduct executive business reviews to measure progress and uncover opportunities for expansion

Required Qualifications

• 2-3 years of prior Customer Success or Account Management experience in a SaaS company or digital marketing agency
• Consultative approach to navigate complex business needs and requirements
• Keen business sense to understand customer objectives and measure financial impact
• Excitement to dive into technical details to understand customer use cases
• Excellent organizational and project management skills