Customer Support Account Manager

Job Summary

A company is looking for a Customer Support Account Manager to serve as the primary point of contact for customers in the Account Management program.

Key Responsibilities

• Manage enterprise customers, focusing on their business needs and ensuring success
• Act as the customer's advocate by communicating high-priority issues to internal teams
• Develop success plans and conduct regular check-ins to monitor customer satisfaction

Required Qualifications

• 3+ years of applicable experience and demonstrated success
• Bachelor's degree or equivalent experience
• Ability to build strong internal and external relationships
• Customer-centric skills
• Ability to learn and apply strong product knowledge