Customer Support Network Operations

Job Summary

A company is looking for a Customer Support-Network Operations Center.

Key Responsibilities

• Manage and lead high severity incidents, providing timely updates and communication
• Perform initial triage on networking devices and manage break fix activities during incidents
• Create Root Cause Analysis reports for severe outages and propose permanent fixes to eliminate recurring issues

Required Qualifications

• CCNA certification or equivalent networking knowledge
• Experience with incident and service management
• Familiarity with networking technologies such as routers, switches, and SD WAN
• Ability to work occasional out of hours for critical outages
• Previous experience in a client-facing role