Customer Support Representative
Location: Remote
Compensation: Salary
Staff Reviewed: Mon, Jan 06, 2025
This job expires in: 1 days
Job Summary
A company is looking for a Customer Support Representative to join their go-to-market team and enhance customer success.
Key Responsibilities
- Build trust with customers by responding quickly and accurately to requests for assistance
- Provide technical support to resolve issues related to the platform and enhance user experience
- Advocate for customers by communicating their needs to internal teams and assisting in onboarding and retention efforts
Required Qualifications
- 1 - 3 years of customer support experience, preferably in an Enterprise SaaS environment
- Experience in a high-growth startup
- Proven track record of driving customer satisfaction and fostering long-term relationships
- Ability to take ownership of projects and see them through to completion
- Familiarity with integration of merge tags in Microsoft Office applications is a plus
COMPLETE JOB DESCRIPTION
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Company Overview
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