Digital Client Success Advisor

Job Summary

A company is looking for a Digital Client Success Advisor to support their digital-first engagement strategy for a large portfolio of clients.

Key Responsibilities:

• Guide customers through their journey using digital engagement strategies to drive product adoption and satisfaction
• Support initiatives to enhance retention and growth, ensuring long-term customer success
• Proactively monitor customer health indicators and implement interventions to reduce churn

Qualifications:

• 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role
• Strong understanding of customer lifecycle management and retention strategies
• Experience with digital customer success tools and CRM platforms
• Analytical mindset with experience using customer data to drive engagement strategies
• Passion for delivering a best-in-class customer experience through technology and automation