Digital Customer Success Manager

Job Summary

A company is looking for a Digital Customer Success Manager to enhance customer satisfaction and drive adoption for a diverse portfolio of SMB customers.

Key Responsibilities

• Execute scalable engagement strategies to support over 500 accounts, focusing on retention and satisfaction
• Provide expert guidance to customers through various communication channels, offering tailored product support
• Utilize customer success platforms to monitor adoption, maintain records, and communicate effectively with customers

Required Qualifications

• 2-3+ years of Customer Success Management or Account Management experience in a B2B SaaS environment
• Experience supporting SMB & Mid-Market customers with a high volume of accounts
• Familiarity with ticketing systems like Zendesk and customer experience tools such as Gainsight PX is a plus
• Experience working remotely with international teams
• Proven ability to maximize adoption and retention at scale