Digital CX Ops Manager II

Job is Expired

Location: Remote

Compensation: Salary

Staff Reviewed: Thu, Jul 18, 2024

Job Category: Customer Service

Employment Status: Permanent

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Digital Customer Experience Operations Manager II.

Key Responsibilities:

Lead strategic vision for digital customer experience and operations
Oversee system integrations and customer insights/analytics
Drive innovation in customer experience solutions and AI automation strategy

Required Qualifications:

3-6 years of experience in chat, phone, or CRM tooling
Deep technical knowledge of chatbot development and system integrations
Proven leadership skills and ability to prioritize customer needs
Passion for technology startups and experience in early-stage startups
Undergraduate Degree

COMPLETE JOB DESCRIPTION

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Job is Expired

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