Early Engagement Specialist

Job Summary

A company is looking for an Early Engagement Specialist to support newly enrolled customers in a high-velocity onboarding environment.

Key Responsibilities

• Guide and support customers during the onboarding process to ensure successful implementation of the product
• Make 65+ outbound calls daily to drive early engagement and maximize customer retention
• Coach customers on product basics and identify high-risk accounts for escalation as needed

Required Qualifications

• 1+ years of experience in a client-facing onboarding or support role
• High school diploma or equivalent; Bachelor's degree is a plus
• 6+ months of outbound sales or prospecting experience is a plus