Engagement Center Representative

Job Summary

A company is looking for an Engagement Center Rep 1 (Part Time).

Key Responsibilities

• Act as the first point of contact for customers, providing information and resolving inquiries
• Schedule patient appointments, verify insurance information, and document interactions accurately
• Identify emergent calls and escalate them to the appropriate staff for triaging or resolution

Required Qualifications, Training, and Education

• High School Graduate
• Previous experience in a call center, healthcare, or customer service-related area
• Basic knowledge of medical terminology is helpful but not required
• Ability to work in a fast-paced environment and handle various customer needs
• No licensure or certification required