Enterprise Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Enterprise.

Key Responsibilities

• Develop trusted advisor relationships with C-Suite executives and global teams to maximize customer value from the platform
• Collaborate with customers and account teams to create Success Plans, including regular check-ins and strategic planning sessions
• Mitigate churn through early risk identification and provide internal feedback on customer needs

Required Qualifications

• 5-8 years in Customer Success or account management with enterprise SaaS products
• Proven experience as a trusted advisor guiding customer outcomes
• Familiarity with Jira and Confluence end-user use cases
• Experience using CRM tools like Gainsight or Salesforce
• Ability to balance a book of business in a customer-facing environment