Executive Resolution Analyst

Job Summary

A company is looking for an Analyst, Executive Resolution.

Key Responsibilities

• Resolve customer service issues from high-priority service channels and serve as the primary point of contact
• De-escalate negative interactions by providing outstanding customer service and empathy
• Coordinate resolution with care teams and manage multiple patient interactions simultaneously

Required Qualifications and Education

• High school diploma or equivalent required; undergraduate degree preferred
• 2-3 years of experience with social media management tools preferred
• Patient-facing experience preferred
• Spanish speaking candidates preferred
• Computer proficiency, including Google Docs, Sheets, and social media tools/platforms