Fraud and Dispute Intake Specialist Remote 2nd Shift

Job Summary

A company is looking for a Fraud and Dispute Intake Specialist for a remote position on the 2nd shift.

Key Responsibilities:

• Process and respond to customer inquiries via telephone
• Demonstrate genuine interest in customers and provide options to meet their financial needs
• Utilize multiple systems to provide account information and resolve customer concerns

Required Qualifications:

• High school diploma or equivalent
• Minimum 18 months of customer service experience
• Specialized skill training in CCU, E-mail, Internet, Operations, or Fraud Support
• Ability to navigate multiple computer systems and applications
• Proficient in using Microsoft Office applications