Head of AI Operations

Job Summary

A company is looking for a Head of AI Operations.

Key Responsibilities

• Lead the SRE and Support function for AI production systems, ensuring reliability and performance
• Define and enforce SLAs, SLOs, and manage incident response across AI pipelines
• Develop observability frameworks to monitor and enhance AI system performance

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Math, AI, or a related area
• At least 10 years of experience in software and support engineering for cloud-based AI systems
• Strong command of AWS and GCP, with hands-on experience in AI workload management
• Deep knowledge of LLMs, inference pipelines, and scalable production systems
• Proficiency in project management and strategic planning to align initiatives with business goals