Head of Customer Experience
Job is Expired
Location: Remote
Compensation: Salary
Staff Reviewed: Thu, Sep 26, 2024
Job Summary
A company is looking for a Head of Customer and Program Experience to oversee customer satisfaction and growth initiatives.
Key Responsibilities
- Oversee the customer relationship value chain, including onboarding, issue resolution, and account growth
- Drive customer utilization and upsell opportunities for existing accounts
- Identify gaps in the customer journey and implement strategies to enhance the experience
Required Qualifications
- 5 - 10+ years of experience in program management or customer success within the eMobility industry
- 5 - 10+ years serving as the lead contact for strategic clients
- Experience with CRM tools, preferably HubSpot or Zendesk
- Undergraduate degree or equivalent preferred
- Experience in corporate sustainability initiatives or the energy/transportation sectors is a plus
COMPLETE JOB DESCRIPTION
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Job is Expired
Company Overview
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