Healthcare Billing Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist - Healthcare Billing.

Key Responsibilities

• Handle patient phone calls and inquiries regarding billing, insurance, and medical records
• Collaborate with providers and operations team to resolve billing issues and assist patients with payment options
• Investigate insurance claims and reconcile patient and insurance balances for accuracy

Required Qualifications

• 2+ years of customer service experience in a call center environment
• 1+ years of experience with medical billing, insurance claims, or healthcare revenue cycle
• Demonstrated proficiency in Microsoft Office Suite
• Experience using electronic health records (EHR) or customer relationship management (CRM) systems
• High school diploma or equivalent