Healthcare Call Center Representative

Job Summary

A company is looking for a Healthcare Call Center Representative (REMOTE).

Key Responsibilities

• Handle customer interactions through multiple communication channels and provide information to resolve inquiries
• Perform triage support services and escalate issues as necessary while adhering to quality standards
• Document actions taken and ensure compliance with policies while addressing billing concerns and coordinating benefits

Required Qualifications

• H.S. Diploma or GED required; Associate Degree preferred
• 1 year of experience in a hospital or physical business office preferred
• 1 year of call center experience with high call volumes and productivity expectations
• 1 year of experience with medical revenue cycle processes
• Knowledge of insurance collection follow-up and related documentation preferred