Helpdesk Technician I

Job is Expired
Location: Remote
Compensation: Salary
Staff Reviewed: Mon, Jul 29, 2024

Job Summary

A company is looking for a Helpdesk Technician I.

Key Responsibilities:
  • Provide technical end-user support via telephone, email, or web chat
  • Provide restorative or maintenance actions to resolve end-user problems
  • Respond to end-user problems based on standard procedures

Required Qualifications:
  • Bachelor's degree or vocational in IT-related courses is a plus
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course
  • Prior BPO experience in Technical Support is a plus
  • Familiarity with ticketing system, a strong advantage
  • Must be willing to work in different shifts

COMPLETE JOB DESCRIPTION

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