Inbound Retention Specialist

Job Summary

A company is looking for an Inbound Retention Specialist - Sales for their Weekend Team, working remotely in the US.

Key Responsibilities

• Provide exceptional customer support to strengthen revenue retention
• Consult and educate current advertisers while managing an inbound phone queue
• Highlight the value of advertising through performance metrics and handle escalated client issues

Required Qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business (preferred)
• Ability to handle tough conversations professionally and solutions-oriented
• Willingness to receive and implement feedback in a fast-paced environment