Integration Support Engineer

Job Summary

A company is looking for an Integration Support Engineer to provide technical assistance and support to customers.

Key Responsibilities

• Provide day-to-day support, incident response, and documentation for customer inquiries
• Investigate and resolve technical issues while guiding customers through diagnostic procedures
• Document customer interactions and escalate unresolved issues to higher-level support teams

Required Qualifications

• Minimum of 3 years of technical support experience
• Hands-on software support experience with fundamental API knowledge
• Experience in SaaS support environments
• Familiarity with tools like Postman and CRM applications such as Salesforce or Zendesk
• Willingness to learn about the iPaaS industry and new technologies