IT Operations Lead
Job Summary
A company is looking for a Lead, IT Operations.
Key Responsibilities:
- Manage MSP relationship, ensuring adherence to SLAs and SLOs
- Lead stakeholder engagement and strategic IT planning
- Drive process improvements, automation, and compliance in IT operations
Qualifications:
- Bachelor's degree with 8 years of relevant experience, Master's degree with 6 years, or 12 years of experience without a degree
- Minimum 8 years in IT operations management with vendor/MSP management experience
- Demonstrated success in stakeholder management and strategic IT planning
- Deep understanding of ITSM processes and frameworks
- Expertise in managing endpoints and printing infrastructure in corporate and warehouse settings
COMPLETE JOB DESCRIPTION
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