IT Service Desk Technician I
Location: Remote
Compensation: To Be Discussed
Reviewed: Thu, Apr 03, 2025
This job expires in: 20 days
Job Summary
A company is looking for a Service Desk Technician I to provide customer support and assist with IT-related issues.
Key Responsibilities
- Serve as the primary contact for customer support via various communication channels
- Identify solutions for reported issues and guide clients through the problem-solving process
- Record issues and solutions in the ServiceNow database and escalate unresolved issues as necessary
Required Qualifications
- Educational Qualification: IV in Computer Science and Information Technology
- Minimum 1 year of experience in a similar role
- Proficiency in English language
- Participation in mandatory training sessions
COMPLETE JOB DESCRIPTION
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Company Overview
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