IT Support Specialist

Job Summary

A company is looking for a Specialist II, IT Support.

Key Responsibilities

• Serve as the initial point of contact for IT requests and challenges, communicating effectively with a remote workforce
• Troubleshoot hardware, software, and access issues, documenting work in ITSM tools
• Provide aid and training for Tier 1 technicians and contribute to project work while balancing conventional tasks

Required Qualifications

• Associate's degree in a technology-related subject or 2-4 years of equivalent work experience
• Training in vocational schools or related on-the-job experience with technology and troubleshooting
• Related IT certifications are desirable
• Familiarity with the ITIL framework is preferred