IT Systems Administrator (Federal)
Job Summary
A company is looking for an IT Systems Administrator - GovCloud (Remote).
Key Responsibilities
- Provide technical support to internal users through various channels, including service tickets and email
- Troubleshoot hardware, software, and network issues, ensuring prompt resolution or escalation
- Document incidents and maintain a knowledge base for future reference while ensuring compliance with IT policies
Required Qualifications
- Bachelor's degree and 2-4 years of relevant work experience, or equivalent combination of education and experience
- Basic knowledge of Active Directory or other directory services
- Basic understanding of network protocols, concepts, and remote access technologies (e.g., DNS, DHCP, TCP/IP)
- Familiarity with Windows and macOS operating systems; knowledge of Linux is a plus
- Experience with applications such as Zoom, Slack, Okta, Confluence, JIRA, and ServiceNow
COMPLETE JOB DESCRIPTION
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